TERMS & CONDITIONS

Welcome to Upstairs Techno Pvt. Ltd. (“Upstairs Techno,” “we,” “our,” or “us”).

These Terms and Conditions (“Terms”) govern your access to and use of our website, applications, platforms, products, services, recruitment services, training programs, OJT programs, internship programs, and other digital services (collectively, the “Services”).

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not access or use our Services.

These Terms should be read together with our Privacy Policy and Cookie Policy, which are incorporated into these Terms by reference.

Upstairs Techno Pvt. Ltd. is a technology company providing software development, IT consulting, digital marketing, AI and automation, education, training, talent development, and related technology services.

Our Services may include, but are not limited to:

• Software development and engineering services
• IT consulting and advisory services
• Digital marketing services
• AI and automation solutions
• Technology education and training programs
• OJT (On-the-Job Training) programs
• Internship programs
• Talent development and recruitment services
• Assessments, competitions, and related programs
• Other digital products and services

By accessing or using our Services, you represent and warrant that:

• You are of legal age to form a binding contract under applicable law
• You have the authority to enter into these Terms on behalf of yourself or any organization you represent
• Your use of the Services complies with applicable laws and regulations
• You are not prohibited from using the Services under any applicable law

If you are accessing or using the Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

Certain Services may have additional eligibility requirements, which will be communicated at the time of registration or application.

Some of our Services may require you to create an account or register. When registering, you agree to:

• Provide accurate, complete, and up-to-date information
• Maintain and update your information as necessary
• Keep your login credentials confidential
• Not share your account access with others
• Notify us promptly of any unauthorized access or use of your account
• Take responsibility for all activities that occur under your account

We reserve the right to suspend or terminate accounts that contain inaccurate information, that violate these Terms, or for other legitimate operational reasons.

You are responsible for ensuring the security of your account credentials. We are not responsible for losses or harm arising from unauthorized access to your account caused by your failure to protect your credentials.

When accessing or using our Website and Services, you agree to:

• Use the Services only for lawful purposes
• Not engage in any activity that disrupts or interferes with the Services
• Not attempt unauthorized access to any part of the Services or related systems
• Not use the Services to transmit harmful, offensive, or unlawful content
• Not scrape, crawl, or extract data from the Services in a manner not permitted by us
• Not use automated systems or bots to interact with the Services without authorization
• Comply with all applicable laws and regulations
• Not impersonate another person or entity
• Not use the Services in a manner that could damage our reputation or business

We reserve the right to restrict, suspend, or terminate access to the Services for users who violate these Terms or engage in prohibited activities.

When you provide information to us through the Services, you represent and warrant that:

• The information is accurate and complete
• The information does not infringe the rights of any third party
• You have the right to provide such information
• The information does not violate any applicable law or regulation

We rely on user-provided information to operate and deliver our Services. Providing inaccurate or false information may result in denial of services, disqualification from programs, or termination of your access.

Information you provide is handled in accordance with our Privacy Policy.

If you apply for a position, internship, OJT, or other career-related opportunity through our Services, you agree that:

• All information provided in your application is accurate, complete, and not misleading
• Your resume, CV, portfolio, and supporting documents are genuine and represent your actual qualifications
• You have not provided false, exaggerated, or fabricated credentials, qualifications, or experience
• We may verify information provided in your application
• Submitting an application does not guarantee an interview, selection, or offer
• We reserve the right to disqualify applications that contain inaccurate, false, or misleading information

The recruitment and selection process is at the sole discretion of Upstairs Techno. We are not obligated to provide reasons for recruitment decisions.

Application materials and personal information submitted during recruitment are handled in accordance with our Privacy Policy.

Our OJT (On-the-Job Training) and internship programs are subject to specific terms communicated at the time of registration or selection.

General conditions for OJT and internship programs include:

• Participants must meet the eligibility criteria specified for the relevant program
• Participants must comply with program-specific guidelines and requirements
• Acceptance into a program does not constitute an offer of employment
• Programs may have defined durations, schedules, and requirements
• Work or projects completed during the program may be subject to our intellectual property terms
• Participants are expected to maintain professional conduct throughout the program
• We reserve the right to modify, suspend, or discontinue programs

Specific terms applicable to our internship programs are also set out in our Internship Terms, which participants are required to review.

Our training and educational services are provided to help individuals develop technical and professional skills.

By accessing training or educational services, you agree that:

• Training content is provided for educational purposes
• You will not share, reproduce, or distribute training materials without authorization
• Completion of a training program does not guarantee employment or any specific outcome
• Certificates or acknowledgements of completion, where issued, represent participation in the relevant program
• We reserve the right to modify course content, schedules, and delivery formats
• Fees for training programs, where applicable, are subject to our payment and refund terms

We may conduct assessments, tests, competitions, and related programs as part of our Services.

When participating in assessments, tests, or competitions, you agree that:

• You will complete assessments honestly and without unauthorized assistance
• You will not reproduce, share, or distribute assessment content without authorization
• Results and outcomes are determined at our sole discretion
• We reserve the right to disqualify participants for conduct that violates these Terms or program-specific rules
• We reserve the right to modify, cancel, or change the format of assessments, tests, or competitions
• Participation does not guarantee any specific outcome, award, or offer

Certain Services may require payment of fees. Where fees apply, the following conditions apply:

• Fees will be communicated clearly before you complete a purchase or registration
• Payments are processed through authorized payment methods
• You are responsible for providing accurate payment information
• Fees are due at the time of registration or purchase unless otherwise agreed
• We reserve the right to update or change fees for future services, with notice where appropriate
• Payment processing may involve third-party payment providers

Failure to complete payment may result in denial of access to the relevant Service.

Our refund and cancellation terms are set out in our Refund Policy, which should be reviewed before making a payment.

General principles include:

• Refund eligibility depends on the nature of the service and applicable terms
• Requests for refunds must be submitted in accordance with the Refund Policy
• Processing fees charged by third-party payment providers may not be refundable
• We reserve the right to decline refund requests that do not meet the applicable conditions

For specific refund and cancellation terms, please refer to our Refund Policy or contact us for clarification before making a payment.

All intellectual property rights in the Website, Services, content, materials, software, branding, and related assets are owned by or licensed to Upstairs Techno Pvt. Ltd., unless otherwise stated.

This includes, but is not limited to:

• Website design, layout, and interface
• Text, graphics, images, and multimedia content
• Software, code, and technology
• Training materials and course content
• Trademarks, logos, and branding
• Assessment content and materials
• Other proprietary materials

You may not reproduce, distribute, modify, publicly display, publish, or otherwise use our intellectual property without prior written permission, except as expressly permitted by these Terms or applicable law.

Unauthorized use of our intellectual property may constitute infringement and may be subject to legal action.

Where our Services allow you to submit, upload, or post content (“User Content”), you agree that:

• You retain ownership of User Content that you create
• By submitting User Content, you grant us a non-exclusive, royalty-free licence to use, display, reproduce, and process the content as necessary to provide the Services
• You are solely responsible for User Content you submit
• User Content must not violate applicable laws or the rights of third parties
• User Content must not be harmful, offensive, defamatory, or otherwise objectionable
• We reserve the right to remove or restrict User Content that violates these Terms

This clause applies to content such as messages, enquiry submissions, portfolio materials, application documents, and other information submitted through our Services.

Work produced by Upstairs Techno for clients is governed by the specific agreements entered into between Upstairs Techno and the relevant client.

These Terms do not govern the intellectual property rights or deliverables arising from client-specific engagements, which are subject to the applicable client agreement.

Where participants in our OJT, internship, or training programs contribute to projects, intellectual property rights in such contributions may be addressed in program-specific terms or agreements.

Our Services may contain links to or integrations with third-party websites, platforms, or services.

We are not responsible for the content, availability, privacy practices, or terms of third-party services.

Links to third-party services are provided for convenience only and do not constitute endorsement of the linked service or its content.

Your use of third-party services is subject to the terms and policies of those services.

We recommend that you review the terms and privacy policies of any third-party service before providing personal information or engaging with that service.

We endeavour to maintain the availability of the Website and Services, but we do not guarantee uninterrupted or error-free access.

The Website or Services may be temporarily unavailable due to:

• Scheduled or emergency maintenance
• Technical faults or failures
• Infrastructure or hosting provider issues
• Security incidents
• Events beyond our reasonable control
• Other operational reasons

We are not responsible for any loss or inconvenience arising from temporary unavailability of the Website or Services.

We take reasonable care to ensure that information published on the Website is accurate at the time of publication.

However, we do not guarantee the accuracy, completeness, or timeliness of information on the Website. Information may be subject to change without notice.

Website content is provided for general information purposes only and should not be relied upon as professional, legal, financial, or technical advice.

We recommend verifying important information directly with us before making decisions based on Website content.

Use of our Services, participation in our programs, or engagement with our recruitment, training, or talent development services does not guarantee:

• Employment, internship, OJT placement, or any specific career outcome
• Selection for any program, competition, or opportunity
• Specific business results, revenue, or commercial outcomes arising from our services
• A specific number of applications, enquiries, or responses
• Any specific technical outcome, performance improvement, or other result

Outcomes depend on multiple factors, including individual qualifications, market conditions, business context, and other variables beyond our control.

In the course of using our Services, you may have access to information that is confidential or proprietary to Upstairs Techno or its clients.

You agree to keep such information confidential and not to disclose it to any third party without prior written consent, except where required by applicable law.

This confidentiality obligation may apply to:

• Business information, strategies, and processes
• Technical information, systems, and code
• Client information and project details
• Training and assessment materials
• Other non-public information shared in the course of the Services

Specific confidentiality obligations may be set out in program agreements or client engagements.

We are committed to protecting your personal information. Our collection, use, and processing of personal information is described in our Privacy Policy.

By using our Services, you acknowledge that you have had an opportunity to review our Privacy Policy.

Our use of cookies and similar technologies is described in our Cookie Policy.

We take reasonable technical and organizational measures to protect the security of the Website and Services.

However, no internet-based system or method of electronic transmission can be guaranteed to be completely secure.

You are responsible for:

• Maintaining the security of your account credentials
• Keeping your devices and software up to date
• Not sharing your login credentials with others
• Reporting suspected security incidents or unauthorized access to us promptly

We are not responsible for security breaches arising from your failure to maintain the security of your account.

We reserve the right to suspend, restrict, or terminate your access to the Services at any time, without prior notice, if we reasonably believe that:

• You have violated these Terms
• Your use of the Services is harmful or potentially harmful to us, other users, or third parties
• Your account contains inaccurate or fraudulent information
• Suspension or termination is required by law or applicable regulation
• We determine suspension or termination is necessary for legitimate operational or security reasons

Upon termination, your access to the Services will cease. Certain provisions of these Terms will survive termination, including those relating to intellectual property, confidentiality, limitation of liability, and governing law.

To the maximum extent permitted by applicable law, Upstairs Techno Pvt. Ltd., its directors, employees, contractors, and agents shall not be liable for:

• Indirect, incidental, consequential, special, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Losses arising from your reliance on Website content or information
• Losses arising from unauthorized access to your account
• Losses arising from service interruptions or technical failures
• Losses arising from the acts or omissions of third-party service providers
• Any other indirect or consequential losses

Our total aggregate liability to you for any claims arising out of or in connection with these Terms or the Services shall not exceed the amount you paid to us for the specific Service giving rise to the claim in the three (3) months preceding the relevant event, or such other amount as may be required by applicable law.

Nothing in these Terms limits our liability for matters that cannot be excluded or limited under applicable law.

You agree to indemnify, defend, and hold harmless Upstairs Techno Pvt. Ltd., its directors, employees, contractors, and agents from and against any claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from:

• Your use of the Services in violation of these Terms
• Your violation of applicable laws or regulations
• Your infringement of the rights of any third party
• Inaccurate or false information you provide to us
• Any content you submit through the Services

We shall not be liable for delays, failures to perform, or disruptions to the Services arising from circumstances beyond our reasonable control, including:

• Natural disasters, floods, storms, or other acts of nature
• Pandemics, epidemics, or health emergencies
• Government actions, regulations, or restrictions
• Internet or telecommunications infrastructure failures
• Power outages or infrastructure failures
• Cyber-attacks or security incidents not attributable to our negligence
• Other events beyond our reasonable control

In such circumstances, we will endeavour to restore the Services as soon as reasonably practicable.

We may update these Terms from time to time to reflect changes to our Services, practices, or applicable laws.

When we make material changes, we will:

• Update the “Last Updated” date at the top of this page
• Post the revised Terms on our Website

Continued use of the Services after the updated Terms have been posted constitutes acceptance of the revised Terms.

We encourage you to review these Terms periodically so that you are aware of the current version.

These Terms are governed by and construed in accordance with the applicable laws of India.

Any disputes arising out of or in connection with these Terms or the Services shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction over the relevant location in Maharashtra, India.

If any provision of these Terms is found to be unenforceable under applicable law, the remaining provisions shall continue to apply.

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be limited or removed to the minimum extent necessary so that the remaining provisions of these Terms remain valid, binding, and enforceable.

These Terms, together with our Privacy Policy, Cookie Policy, and any other policies or program-specific terms published or provided by us, constitute the entire agreement between you and Upstairs Techno Pvt. Ltd. regarding your use of the Services.

These Terms supersede any prior understandings, agreements, representations, or warranties, whether written or oral, relating to their subject matter.

If you have any questions, concerns, or requests regarding these Terms, please contact us:

Upstairs Techno Pvt. Ltd.

Email: contact@upstairstechno.com

Address:

By accessing or using our Website or Services, you acknowledge that:

• You have read these Terms and Conditions
• You understand these Terms and Conditions
• You agree to be bound by these Terms and Conditions
• If you are using the Services on behalf of an organization, you have the authority to bind that organization to these Terms

If you do not agree with these Terms, please discontinue your use of our Website and Services.